Under direction of banquet captain provides set up and break down as well as service for banquet operations as asssigned for Grand Bohemian Hotel Charleston. With banquet captain, ensure all banquet events are set up according to EO specifications service. The utilty person moves all Tables Chairs and Linens for each event as well as setting up audio visual equipment when required. The utility person also provides service during events through the captain as well as with guest interaction. The utility person is responsible for the care and maintenance of banquet areas and equipment.
Experience / Education / Certifications:
•Minimum 1 year Banquet set up experience in 4 diamond hotel or equivalent - required
•TIPS training and GFSF certification preferred or attained within 30 days - required
Essential Duties / Tasks / Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
•Responsible for setting up and taking down tables, chairs and other furniture as needed for banquet events.
•Obtaining the proper linen and draping tables as necessary.
•Clean and dust any banquet furnishings as needed.
•Assist with tear-down of food beverage stations as needed.
•Sets tables with silverware and glassware.
•Replaces soiled table linens.
•Carries dirty dishes from dining room to kitchen. A
•Assists in performing cleaning duties for banquets and conference spaces and equipment.
•Attend all company mandated training meetings as well as monthly meetings for Banquet Grand performers
•Assists in maintaining banquet spaces and equipment as directed by Banquet Captain
Knowledge / Skills / Abilities (KSA’s)
•Knowledge of Banquet service Standards
•Able to lift and carry 60 lbs regularly
•Ability to read floor diagrams to determine proper layout of banquet room
Kessler Grand Performer Attributes
G.U.E.S.T. Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Work Environment / Physical Demands:
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•The majority of time will be spent standing, walking and carrying items
•While performing the duties of this job, the incumbent is regularly required to sit, stoop, bend, crouch, push, pull, and lift up to 60 lbs, reach with hands and arms, use fingers to handle or feel.
•Must be able to work safely in a kitchen environment with high temperatures and humidity
•Must be able to work outdoors in variable weather including heat and cold